Frequently asked questions

How do I schedule a consultation?

You can schedule a consultation through our website, via DM (@KendallKateJewelry), or by email (info@kendallkatejewelry). We offer both virtual consultations and in-person meetings within an hour of Houston to suit your needs.

How does the custom jewelry process work?

To view our full custom process, click here!

How long does it take to design a custom piece?

Timelines vary depending on the piece, but we generally allow at least 4 weeks. We’ll provide a detailed timeline during your consultation based on your design and stone selection.

What material and gemstones do you work with?

We work with a wide range of precious metals, lab-grown and natural diamonds, and gemstones, sourcing the highest quality materials to bring your vision to life.

How much does a custom piece cost?

We work with any budget. Pricing depends on the materials, complexity, and design of your piece. Based on our conversation during your consultation, we’ll provide a detailed quote so you know exactly what to expect.

What is your warranty or return policy?

I am happy to repair any damages within the first 90 days of receiving the product. Repairs needed after 90 days, will result in repair and shipping fees at the expense of the customer! All of our pieces are non-refundable.

What sets KKJ apart?

At Kendall Kate Jewelry, we value collaboration, transparency, and a relaxed, approachable experience, ensuring you’re involved every step of the way. Every engagement ring is 100% custom and made to order, so you get the best value without inflated retail markups.

Where is Kendall Kate Jewelry located?

Kendall Kate Jewelry is a Houston-based, remote jewelry business. We work with clients nationwide, providing a seamless online experience.

Do you ship your jewelry?

Yes! We offer secure, insured shipping and can ship our jewelry nationwide. We can also arrange local pickups for clients in the Houston area.

How should I care for my jewelry?

Fine jewelry is delicate and can collect dirt and oils over time. To keep them looking their best, we recommend gently cleaning with a soft cloth, avoiding harsh chemicals, and storing your pieces safely when not in use.